ACCESSIBILITY

This accessibility statement applies to the https://www.lumen-mallorca.com/ website.

COMPLIANCE STATUS

This website is partially compliant with RD 1112/2018 due to the exceptions and non-compliance of the aspects listed in the following point.

NON-ACCESSIBLE CONTENT

The content below is not accessible due to the following:

- Lack of conformity with RD 1112/2018.

There could be some aspects of contrast that do not meet the minimum required, 3:1, with respect to the adjacent colours of the background of the section of the website in question. [9.1.4.11 Non-textual contrast]

There may be some labels or instructions that are not correctly labelled [9.3.3.2 Labels or instructions]. 

There may be status messages that do not meet the minimum requirements [9.4.1.3 Status Messages].

Error hints may exist that do not meet the minimum requirements [9.3.3.3.3 Error hints (conditional)] [9.3.3.3.3.3 Error hints (conditional)].

There may be failures in the sequential navigation of the web page affecting its meaning or operation [9.2.4.3 Focus order].

- There may be occasional editing failures on some web pages.

Disproportionate load

Not applicable.

PREPARATION OF THE FOLLOWING ACCESSIBILITY STATEMENT

This statement was prepared on 24 July 2023.

The method used to prepare the statement has been a self-assessment carried out by the company itself.

COMMENTS AND CONTACT DETAILS

You can make communications on accessibility requirements (article 10.2.a of RD 1112/2018) such as, for example:

- Report any possible non-compliance on the part of this website.

- Transmit other difficulties in accessing the content

- Formulate any other query or suggestion for improvement relating to the accessibility of the website.

Through the contact email info@instalacioneslumen.com. 

You can submit:

- Complaint regarding compliance with the requirements of Royal Decree 1112/2018 or

- Request for accessible information relating to:

Contents that are excluded from the scope of application of RD 1112/2018 as established by article 3, paragraph 4.

Content that is exempt from compliance with the accessibility requirements because it imposes a disproportionate burden.

In the Request for accessible information, the facts, reasons and request must be clearly specified in order to establish that it is a reasonable and legitimate request.

Complaints and claims regarding accessible information shall be made via the above email address.

APPLICATION PROCEDURE

If, after a request for accessible information or complaint has been made, the request has been rejected, the person concerned does not agree with the decision taken, or the reply does not comply with the requirements set out in Article 12.5, the person concerned may initiate a complaint. A complaint may also be lodged if the period of twenty working days has elapsed without a reply having been received.